Company Policies

Effective Date: 04/28/2025

Welcome to Nash Doors & Windows, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] and interact with our services. Please read this policy carefully. If you do not agree with the terms, please do not access the website.

1. Information We Collect

We may collect information about you in a variety of ways, including:

a. Personal Information

• Contact Information: Name, email address, phone number, mailing address.
• Project Information: Information related to your inquiries or service requests, such as project details or installation preferences.

b. Non-Personal Information

• Browser and Device Information: IP address, browser type, operating system, referring URLs, and pages visited.
• Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience on our site.

2. How We Use Your Information

We use the collected information to:

• Respond to your inquiries and provide customer service.
• Process orders and service requests.
• Send promotional communications if you opt-in.
• Improve our website and services.
• Detect and prevent fraudulent activities.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party vendors assisting us in providing services (e.g., delivery, installation, customer support).
• Legal Requirements: If required by law or in response to valid requests by public authorities.

4.SMS Terms & Conditions

• a. SMS Consent
  By opting in, you expressly consent to receive SMS communications from Nash Doors & Windows.
• b. Types of SMS Communications
  Upon consent, you may receive messages including:
  Customer Care

Example: “Hi Alex, your window consultation is scheduled for Thursday at 2 PM. Reply STOP to opt out.”

• c. Message Frequency
  You may receive up to 4 SMS messages per week, depending on interactions.
• d. Fees and Charges
  Standard message and data rates may apply based on your mobile carrier and plan.
• e. How to Opt-In
  You can opt-in by:

Verbally providing consent during phone conversations.
Checking the SMS consent box on our website forms.

• f. Opt-Out Instructions
  You can opt out at any time by replying STOP to any SMS message or contacting us directly.
• g. Help
  For assistance, reply HELP or contact us at info@nashdw.com.

5. Cookies and Tracking

We use cookies to personalize and enhance your browsing experience. You can control cookie settings through your browser. Please note that disabling cookies may affect website functionality.

6. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Privacy Rights

You may:

• Request access to the personal information we have about you.
• Request correction or deletion of your information.
• Opt-out of marketing communications at any time by following the unsubscribed link in our emails.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

12. 30-Day Return Policy

We offer a 30-day return policy on all non-custom orders.

If you are not satisfied with your purchase, you may return the item within 30 days of the date of delivery.

Non-Refundable Custom Orders

Custom orders are non-refundable.

Custom orders include any items specifically made or modified according to your specifications.

Return Authorization

To initiate a return, please contact our customer service within 30 days of the delivery date to obtain a Return Authorization.

Condition of Returned Items

All returned items must be in their original condition, unused, and with all original packaging and tags intact.

Shipping Costs for Returns

The customer is responsible for the cost of sending and returning the item(s) for a refund or exchange.

Inspection of Returns

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria.

Refund Processing

Refunds will be processed within two weeks from the date of receiving the returned item.

13. Restocking Fee Details

A 15% restocking fee applies to all orders returned after 30 days.

No refund will be made until the items have safely arrived at our manufacturer’s facility.

Shipping charges are non-refundable, except in case of damage or defective merchandise.

If a door is installed before return, the customer is responsible for the frame charges.

Staining or any modifications to the door void the ability to return.

Any damage or missing parts identified upon return will be assessed and deducted from your refund.

Shipment refusals are treated as standard returns, and this policy applies.

Refunds for returned orders are issued by check, with a processing time of 5-7 business days.

Damaged or Missing Items

We are not responsible for any damaged or missing items reported after the 5th day from the delivery date.

Please inspect your order upon delivery and report any issues within this timeframe.

Any reports received after the 5th day will be deemed as the order being complete and in good condition.

Credit Card Charges

A credit charge of 3.5% will be applied to the total invoice amount for all credit card payments.

This credit charge is non-refundable and is subject to change without prior notice.

Invoice Accuracy

By accepting and processing payment, you acknowledge that all details on the invoice, including billing and shipping information, item description, quantity, and pricing—are correct.

It is your responsibility to review and verify the accuracy of the invoice details before making the payment.